PicStop.co.uk

• Items are returned to the correct location.
• RMA number is visible on the outside of the package.
• Valuable goods are insured.
• You include a copy of the receipt.
• Include a brief covering letter explaining why the goods are being returned.
• Goods are securely packaged
• Any other relevant information.

I do not have my order number.
If you do not have your order number please log into your account here to retrieve it. Alternatively request an RMA by telephone, email or fax clearly stating your name, email address and postcode relating to your account with PicStop.

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.

Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. Picstop will not refund return postage costs in excess of the charge made when the order was originally dispatched.

We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.

In the extremely unlikely event that not all items of your order are received in an order, you must inform PicStop within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.

Should you wish to return a product please use you order number as the RMA or alternatively request a RMA by telephone, email, fax or by writing to us clearly stating your full details, invoice number and reasons for the return.

An issued RMA number will be valid for a period of fourteen days from the date of issue by PicStop. PicStop reserves the right to refuse delivery of Goods after this period.

All returned goods must have the RMA number marked clearly on the package. PicStop reserves the right to refuse delivery of any Goods returned without an RMA number.

See: contact details

Should a product ever fail to operate or become faulty simply notify us in writing and return it in its original re-saleable packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion.

If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. PicStop reserve the right to charge a 10% re-stocking fee (excluding VAT) in the event that a product is returned that is not faulty. Postage and packing may not be refunded unless the goods are faulty.

In the unlikely event your order is damaged in transit please contact us immediately on 0845 257 5552. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.

Please note that items of software can ONLY be returned un-opened and shrink wrapped in their original packaging in a re-saleable condition.